Facing the Challenges of Covid-19
With the advent of Covid-19 earlier this year almost overnight the way we work was disrupted, changed and, in some cases, put on hold altogether. In a very short space of time our team at LD Case Management found ourselves adapting swiftly to multiple challenges, finding new ways of contacting and sensitively supporting our clients, while also managing the affects that this extraordinary situation was having on our own families.
As a small company of experienced Case Managers, we are used to adjusting to challenges and adapting rapidly to the changing needs of our clients. We entered completely new and unexplored territory, and faced a steep learning curve, but what we have discovered from our profession, and those professions that support us, is a willingness to adapt quickly to the needs of both existing and new clients.
In this spirit of collaboration, and with our visits temporarily on hold, we refined and extended our use of visual platforms such as Zoom to continue to support our clients, in some cases with weekly “check-ins” and in other cases less frequently. We arranged meetings with other professionals involved in our clients care virtually and worked on their documents and care plans together in “real time”. Some clients have realised an inner strength and, rather than finding it difficult to stay in, they have found they feel no pressure to go out, which has been empowering for them.
Whilst some therapies have been interrupted, at LD Case Management we have been able to make good use of technology to remain in touch with our clients and to continue to reassure them during what could have been a terrifying time for them and their support teams. In some cases, it has been challenging for the therapists supporting our clients and wherever possible they have developed virtual sessions which our clients have adapted to with great enthusiasm. Some of our therapists who have young families at home and home schooling to plan for have held sessions in the evenings and, when necessary even at weekends, in order to continue to offer our clients the support and reassurance they require.
As we begin to move forward and out of this pandemic at LD Case Management we believe we should all take time to reflect on what has been learned over the past four months. We have been impressed and empowered by the energy and commitment to do good that the care sector has illustrated, both within the NHS and the private sector, and we see many opportunities for collaborative working in the future.
We are accepting referrals and will conduct these using the clients chosen technology platform, Zoom, Teams, Skype or Facetime, until such time as we are all comfortable meeting face to face once again. The safety and wellbeing of our clients and our team is at the heart of everything we do, and we will carefully follow any guidance changes from the Government to achieve this.
Stay safe and do get in touch if there is anything we can help with.